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Shipping Policy

 

We aim to dispatch all orders within 3-5 business days. 

​Once orders are dispatched, customers will automatically receive a dispatch email with a Royal mail delivery reference number depending on which shipment customers have chosen. This allows our customers to check if their parcels have been delivered. 

Shipping
Returns/Exchange/Cancellation Policy

Please kindly note that; We do not offer returns or refunds due to hygiene purposes.

At Sevs Natural Skincare strictly enhance the importance of running a test patch before using any of our products, in case a reaction happens. If a reaction occurs ensure you discard of the product at once. We cannot offer returns or refunds due to hygiene purposes.

 

Please note that for all shipments, we are not responsible for lost or stolen packages. Should your package is lost or stolen at any stage of delivery please kindly contact Royal Mail and submit a claim. 

Sev's Natural Skincare is not responsible for duties and fees mandated by customs and can not ship out replacement packages. 

 

We would like to also inform that should there be an event that a delivery address is submitted incorrectly or mistyped when an order is placed, Sev's Natural Skincare assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 10-12 working days. 

Your 100% satisfaction is important to us. 

Should customers require a cancellation; we at Sevs Natural Skincare require an email of cancellation with the order reference no. Refunds for cancellations will take up to 14 working days from the date of cancellation. 

Returns/Cancellation & Exchanges
Disclaimer

 

Since all items are hand-made we can't guarantee the appearance & colour. Ensure to carry out a patch test before using the product to avoid any skin irritations. (Read all ingredients to identify any allergies). 

Disclaimer
Caution!

*Avoid the eyes*

*Please carry out a patch test before using the product to avoid any irritations/reactions*

*Should any reaction occur discard at once & seek advice from your doctor/healthcare professional* 

Caution
Terms & Conditions
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website SITE URL ('the Website') and your relationship with:
(i) Sevsnaturalskincare.co.uk Sole trader (trading as SITE URL) whose registered office is at 35 Boundary Road, E17 8NL, Walthamstow, London.
 
 
1. Agreement
By using the Website www.sevsnaturalskincare.co.uk you agree to be bound by these Terms & Conditions.
 
2. Amendments
We as Sevsnaturalskincare standby the right to:
Update/renew/renovate these Terms at any time. If any changes are published; they will be notified to you via a suitable announcement on the Website. It is solely your responsibility to check/investigate for such changes. The changes will apply to the use of the Website after we have given such announcement. Due to any reason if you do not wish to accept the new Terms you should not continue to use the Website. Should you wish to continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
 
3. Registration
You warrant that:
In all respects, the personal details you are needed to give when you register is; 
Valid, correct, current and complete; and no other person or organization is impersonated 
by you.
 
The goods bought on this website are for private and domestic use only and are not for resale. By emailing our customer support representatives at: Sevsnaturalskincare@outlook.com, you can notify us instantly of any changes to your personal information.
 
4. Privacy Policy
All of your personal details will be considered as confidential and only used in compliance with our Privacy Policy. When you shop on our website, we will ask you to enter personal details such as your name, email address, billing address, delivery address, credit card or other payment information in order for us to distinguish you.
 
5. Protecting Your Security
We will check the name, address and other personal information supplied by you during the order process against relevant third party databases to ensure that your credit, debit or charge card is not used without your permission. We take fraud on the internet very seriously.
 
With the rise in the number of fraudulent credit card transactions, we make every effort to ensure that all orders are thoroughly reviewed using the data already provided. 
We may contact you to carry out additional security checks and we request your cooperation to allow us to complete them. 
 
We will not tolerate fraudulent transactions and the appropriate authorities will be aware of such transactions.
 
You agree to such checks being made by agreeing to these terms and conditions. Personal
Information submitted by you may be transmitted to a registered credit reference agency while conducting these checks, which may have a record of that data.
 
Rest assured that this is only done to verify your identity, that a credit search is not carried out and that it will not affect your credit rating. In compliance with the Data Protection Act 1998, all information given by you will be handled safely and strictly.
 
6. Compliance
The website can be used only for legitimate purposes and in a lawful manner. 
You consent to comply with all relevant rules, legislation and laws applicable to the website and its use. You agree not to upload or distribute via the Website: any computer viruses or anything else intended to interfere with, disrupt or interrupt a computer's usual operating 
procedures; and any defamatory, offensive or offensive content.
 
7. Indemnity
You consent to indemnify, protect and keep us and our officers, directors, employees and suppliers harmless immediately upon request from and against all law suits, damages, costs and expenses, including fair legal fees arising out of an violation by you of these Terms, or any other liability arising out of your use of this Website or any other person using your persona accessing the website.
 
8. Orders
 All orders are dependent on approval and availability. If the ordered items are not available, you will be informed by e-mail (or by other means if no e-mail address has been provided) and you will be given the option of either waiting until the item is in stock or cancelling the order. Any orders made by you will be considered as an offer from us to buy the products or services and we have the right at any time to refuse those offers.
 
You agree that our approval of your request to buy products or services advertised on the website does not equate to any automated acknowledgment of your order that you may receive from us. When we debit your credit, debit card or PayPal account or (ii) dispatch the products to you or launch the services, whichever is later, the conclusion of a contract between you and us will take place.
 
9. Cancellation Rights
We take all reasonable precautions to keep the details of your order and payment secure, in so far as it is in our power to do so but in the absence of negligence on our part, we will not be responsible for any damage you may incur if a third party obtains unauthorized access to any information you provide while accessing or ordering the website. After they have been shipped to the delivery address you have entered when ordering the goods, you will assume the risk for the items. If you have an incorrect delivery address, or if you fail to receive the goods from the delivery address you mentioned, we acknowledge no liability.
 
If you have purchased the products or services as a customer (i.e for private use as opposed to commercial use), please notice that you are entitled, within 14 days of the date on which you obtain physical possession of the goods, to terminate any contract concluded with us. If you want to cancel a contract under this provision, please see our Returns Policy for more information.
 
10. Price and Payment
All the prices displayed are VAT inclusive (only if necessary - see below at 
current rates and are accurate at the time the information is entered into the system. 
However, we reserve the right to adjust rates at any time without you being informed. If your shipping address is located within the United Kingdom, you will not be paid extra taxes. Please note that cross-border shipments may be subject to opening and 
inspection by customs authorities when transporting goods from outside the UK. 
You are considered to be the importer of the goods with regard to all goods 
dispatched to you at an address outside the United Kingdom and must thus comply with all the laws and regulations of the country to which the goods are sent.
 
Before the dispatch of your goods or the provision of the service to you, payment will be debited and cleared from your account. 
A preauth value of £ 0.01 will be kept on the card of payment is to be made with a credit card before the card issuer validates the payment. 
We are not obliged to sell the products to you at the price shown in the unlikely event that the price shown on the checkout page is 
incorrect, and we discover this before accepting your order in compliance with clause 9. We always try to ensure that the 
prices of products displayed on our website are correct, but genuine errors can occur occasionally. 
We will let you know as soon as possible if we notice a mistake in the price of the products you have ordered and give you the option of reconfirming or cancelling your order at the correct price. You can get a full refund if you cancel your order and you have already paid
for the products.
 
You confirm that yours is the credit, debit card or PayPal account being used. 
Both credit/debit cardholders are subject to the card issuer's validation checks and 
authorisation. If for whatever reason, the issuer of your payment card declines or does not allow us to pay, we will not be liable to you for 
any delay or non-delivery. 
If for some reason, your credit or debit card payment is not successfully processed, 
we reserve the right to attempt to process the payment again within 48 hours. 
In the event that the payment is still unsuccessful, by sending an email to the email 
address you have given us we will inform you at least 48 hours in advance of any further 
attempt to process the payment. You must cancel your order in advance if you 
do not want us to re-attempt to process the payment. With each order, you can
only use one discount code. We reserve the right, if you add more than one 
discount code to the basket, to reject or cancel any orders.
 
We allow you to strictly use discount codes on the terms and conditions on which they were given, which may include terms relating to 
your ability to use them and a maximum order value, among other items. Before making an order, please familiarize yourself with these terms 
and conditions, as we reserve the right to deny or cancel any orders that do not comply with these terms, even though your credit or debit card has been charged. 
The terms and conditions of the discount code shall prevail if there is any discrepancy 
between the terms and conditions under which the discount codes have been given and these terms and conditions. 
 
You can receive a copy of the terms and conditions of the discount code by mailing or callingour customer service representatives at: Sevsnaturalskincare@outlook.com
 
11. Eligibility to Purchase
In order to be able to buy products on this website and to enter into and form contracts legally on this website in compliance with English law, you must:
If a person is 18 years of age or older, enter your real name, address, telephone number, e-mail address and any other information requested.
You reflect to us that you are 18 years of age or older and allow us to transmit details (including updated information) by offering to purchase products and services to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to verify your credit card, to obtain an initial credit card authorization
 
12. Intellectual Property
The contents of the website are protected by copyright, trademarks, databases and other intellectual property rights, and you agree that we or our licensors maintain the contents and materials given as part of the website.
You can retrieve and view the content of the Website on the computer screen, store such content on the disk in electronic form (but not on any server or other storage device linked to the network) or print a single copy of such content for your own personal, non-commercial use, provided that all and all copyright and proprietary notices are kept intact. You cannot otherwise reproduce, alter, copy or distribute or use any of the materials or content found on the Website for commercial purposes.
 
13. Limitation of Liability
Notwithstanding every other clause in the terms and conditions, these terms and conditions do not contain anything:
Affect or limit your rights as a customer under English law; or exclude or restrict our liability for death or personal injury resulting from our negligence.
The website is supported on a 'as is' and as available' basis without any representation or endorsement made, and we make no guarantees in relation to it and its use, whether express or implied. You agree that we do not guarantee the security or privacy of the website and any information you provide and cannot be kept responsible by us. You have to bear the risk associated with Internet use. While we will aim to make sure that the content used on the website is accurate, trustworthy and of good quality, we will not take responsibility if this is not the case.
We shall not be responsible for any errors or omissions, or for the consequences of the use of such material, or for any technical difficulties which may arise in connection with the website. As soon as we can, we will try to correct this if we are informed of any inaccuracies in the material on the website. In particular, we deny all liabilities in relation to the following: website incompatibility with any of your telecommunications equipment, software or links; technical concerns, like errors or interruptions of the website; inappropriateness, unreliability or inaccuracy of the website; and the failure of the website to satisfy your requirements.
You agree, to the fullest extent permissible by applicable law, that we shall not be liable to you or any third party for any consequential or incidental harm (including without limitation, pure economic loss, loss of revenue, loss of business, loss of anticipated savings, loss of investment, loss of privacy and loss of data) or any other indirect, exceptional or punitive harm whatsoever.
 
14. Severance
In which any section of the Terms is deemed to be unlawful, invalid or unenforceable for any cause whatsoever that clause shall be deemed to be separable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
 
 
15. Waiver
No waiver by us shall be construed as a waiver of any proceeding or successive violation of any clause.
 
16. Entire Agreement
These words form the entire basis of any agreement between you and us that you have reached.
 
17. Law and Jurisdiction
These Words shall be regulated by and interpreted in accordance with the laws of England and Wales and shall be determined by English courts only in respect of any dispute.
 
18. Best before end dates
All products are individually dated to ensure the products are consumed when they are at the best.
Nut content
Please note that some products may have nut content. Ensure to check all ingredients prior to using. Customers are liable for any reactions caused as they will need to check ingredients prior to using/purchasing/ordering.
Returns
In order to ensure our customers receive the best level of service and are happy to indulge their sweet tooth we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - items often stick together or alter appearance slightly, but are the same and damage by third parties. In addition please be aware that during the hot summer months goods in transport can be effected by the heat so be aware that delicate items such as our Turmeric Glow Facial Cleansing Bar may not always look as solid, but they will of course function as good as ever.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
Your order number
The returns authorisation number
Whether a replacement or refund is needed
The reason why you are returning the item
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due to the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
 
19. Reviews
If you submit a review, you grant us a non-exclusive right to use, reproduce, alter, adapt, print, translate, create derivative works from, distribute, and display such material in any media worldwide, free of royalties, permanent, irrevocable, and completely sub-licensable.
You grant sevsnaturalskincare.co.uk and its sub-licensees, if they wish, the right to use the name you send in relation to such content.
You consent to waive your right to be known as the source of such content and your right to object to such content being viewed in a negative manner.
 
20. Disclaimer
Since all items are hand-made we can't guarantee the appearance, colour and weight. Ensure to carry out a patch test before using the product to avoid any skin irritations. (Read all ingredients to identify any allergies). 
 
21. Pregnancy queries
Some of our products aren’t safe for during pregnancy/breastfeeding. Please check all product info & ingredients prior to using.
Terms and Conditions
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